Possible to have "hidden" request types?

This question is in reference to Atlassian Documentation: Configuring request types and workflows

Is it possible to have a request type that does not show as an option on the portal for the customer, but is valid if we open an issue on their behalf via API or JIRA?

2 answers

1 accepted

Hi,

in plugin Extension for JIRA Service Desk there is option to show request type for selected group. You can use empty group and noone can see it. Here you can find documentation: https://intenso.atlassian.net/wiki/display/SPFJSD/Hide+request+type+for+group .

In this plugin there are also many features that can make your customer portal more user friendly.

I hope I've helped you.

Best Regards.

Hi Deb,

Yes, you can use the normal JIRA Create issue process to create a ticket using any of the available issue types included in the Scheme (e.g. if you capture Incidents via the service desk, an agent or JIRA user can create a Problem or Change ticket manually without having to use the customer portal)

Thanks,

Jared.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted 10 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

33 views 0 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you