Possible to have "hidden" request types?

This question is in reference to Atlassian Documentation: Configuring request types and workflows

Is it possible to have a request type that does not show as an option on the portal for the customer, but is valid if we open an issue on their behalf via API or JIRA?

2 answers

1 accepted

This widget could not be displayed.


in plugin Extension for JIRA Service Desk there is option to show request type for selected group. You can use empty group and noone can see it. Here you can find documentation: https://intenso.atlassian.net/wiki/display/SPFJSD/Hide+request+type+for+group .

In this plugin there are also many features that can make your customer portal more user friendly.

I hope I've helped you.

Best Regards.

This widget could not be displayed.

Hi Deb,

Yes, you can use the normal JIRA Create issue process to create a ticket using any of the available issue types included in the Scheme (e.g. if you capture Incidents via the service desk, an agent or JIRA user can create a Problem or Change ticket manually without having to use the customer portal)



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

290 views 1 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you