Possible to Rename Service Desk Workflow Transition Buttons?

Reading this page it looks like it should be possible to rename workflow transitions buttons in service desk like "Respond to Support" and "Resolve this Issue"? However following the directions (copied below) I don't appear to have any values like "jira.i18n.title", or find any other method for renaming the button even though I've renamed the underlying workflow transition to "Process"

So is it possible to rename the "Respond to Support" button to "Process"?

Renaming workflow transition buttons

If you copied the system workflow and you wish to rename the workflow transition buttons on the View issue page, you must delete the following properties from all transitions in the copied workflow:

  • jira.i18n.title
  • jira.i18n.description

Otherwise, the default names (i.e. values of these properties) will persist. Read more about transition properties.

1 answer

Hey Justin!

Unless I'm misunderstanding you, this is easily done.  To change the button name, you need to change the name of the transition in the workflow associated with the project.  This can be done by editing the workflow (via the Diagram), clicking on the transition you'd like to change, then clicking the Edit button in the window on the right.  Once you're done, publish the workflow to make your changes active.

I highly suggest making a copy of the original workflow, just in case things go sideways.  smile

Good luck!


Well I must be missing something because I've already done that and published the workflow several times? Here is a shot my workflow but the "respond to support" button won't change names:

Screenshot 2016-05-26 16.30.49.png

Hmm, let's back up for a second.  Is the name not changing for the customers, or for the agents?

If the name isn't changing for your customers, you need to do this:  In your help desk, (as an administrator), navigate to Settings -> Request Types -> Edit Fields (to the far right of the screen) -> Workflow Statuses.  Here you can change the names of statuses that the customer sees.  This is useful if you want more than one status that you and your agents use, but only show the customer one.

If it's your agents that aren't seeing the name change, we'll have to dig deeper.


It's our agents who can't see the change, our service desk is internal only so there are no customers who can view anything.

Here is a shot of what our agents see when viewing an issue:

Screenshot 2016-05-26 16.45.21.png

I had this issue. I'm not sure if this solved it or if it was just a coincidence, but after trying to publish and republish many times, we just ran a full re-index and after that the transition buttons appeared correctly.

Yeah, give a reindex a shot!  It can't hurt.  Lucene shouldn't have an effect on those buttons, but if it's really out of whack, anything's possible.

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