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Por que se agregan participantes de manera automática en una Incidencia

Sara Puerta Bustamante
Sara Puerta Bustamante
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Oct 25, 2023

Hola espero estén bien, tengo una categoría que me crea una incidencia desde un correo automático, estaba funcionando muy bien, hasta que de un momento a otro se empezaron a agregar todos los otros correos como participantes de la incidencia. 

Saben que pudo pasar, no hay ninguna automatización relacionada

 

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Mohanraj Thangamuthu
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 25, 2023

Hello, Good day. Kindly confirm my understanding is correct. You have configured mail handler to create an incident ticket from email. But now instead of specific email all emails are converted to incident ?

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