We have a dashboard which has a gadget (filter results) for each user which lists all the tickets assigned to that user. This allows us to see each user’s workload. What I’d like to do is make it possible to sort these tickets into priority order. The problem with this is I want the sorting to be unique to that user, i.e. it’s that specific user’s priority, it shouldn’t affect the global ranking for example.
Any ideas on how I could achieve this, either by using a dashboard and gadgets or a completely different approach?
Thanks for the feedback, but I can't use the built in 'priority' field as that is used by everyone. We need user-specific priorities.
What would be ideal is if users could drag and drop the tickets on the filter results widget into priority order, but that doesn't actually affect the ticket in any way, it's only remembered at the dashboard level.
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