Permissions to create new users

What permissions do I need set to allow Members on my IT team to manually create users in JIRA, and assign Groups ? We do not want self signup. This is at a global level 


According to documentation "JIRA Administrators" should have a rights without having full system Access, but this does not seem to be the case for our site. There is also an Administrator Group too, (not sure why) but it appears to have exactly the same permissions. Neither group works.

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You are reading documentation for Server versions of JIRA, but you have tagged the question as Cloud.  You'll need to check what you're using, but what you describe does sound like it is Cloud, which is documented at


Also, in Atlassian Cloud, you need to be a Site Administrator in order to perform user management operations. This is because performing user management operations may affect how much you pay per month for your Atlassian Cloud instance. Only Site Administrators should be able to perform operations that can affect your bill.

Thanks Guys, Now that you point out the licensing it makes sense. Frustrating, but makes sense.

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