Permissions to create new users

What permissions do I need set to allow Members on my IT team to manually create users in JIRA, and assign Groups ? We do not want self signup. This is at a global level 


According to documentation "JIRA Administrators" should have a rights without having full system Access, but this does not seem to be the case for our site. There is also an Administrator Group too, (not sure why) but it appears to have exactly the same permissions. Neither group works.

1 answer

1 votes

You are reading documentation for Server versions of JIRA, but you have tagged the question as Cloud.  You'll need to check what you're using, but what you describe does sound like it is Cloud, which is documented at


Also, in Atlassian Cloud, you need to be a Site Administrator in order to perform user management operations. This is because performing user management operations may affect how much you pay per month for your Atlassian Cloud instance. Only Site Administrators should be able to perform operations that can affect your bill.

Thanks Guys, Now that you point out the licensing it makes sense. Frustrating, but makes sense.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,788 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot