One of my users has been locked out of his account. I've reset his password, but he's not receiving an email prompting him to change his password even though he receives other e-mail notifications from Atlassian/JIRA. Has anyone overcome this same problem?
Hopefully you've been able to resolve this by now. If you are using an on-premise server check to see if your mail server is blocking emails from mailer.atlassian.com.
If you are using a hosted server - Cloud - I would recommend contacting the Cloud team to see what happened on that end.
Shannon from the Cloud team, here! I have access to the mail logs so I can search for a specific email address that isn't receiving notifications and see why. You'll need to raise a case at support.atlassian.com.
Can you let me know if you've done that then I can have a look for you?
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