The company I'm working at creates a suite of software products. We currently have a service desk for each. We're trying to move away from that. JIRA SD is a much better solution, but we're having difficulty deciding the best configuration.
We'd either like a way of filtering calls from either product in the one service desk, or have two separate projects/unique portals, BUT with an ability to have a top-down view of all of the tickets, and then be able to organise by project.
Is this possible? We're on the cloud platform and have been tearing our hair out over this!
There are several approaches to achieve what you describe.
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