The company I'm working at creates a suite of software products. We currently have a service desk for each. We're trying to move away from that. JIRA SD is a much better solution, but we're having difficulty deciding the best configuration.
We'd either like a way of filtering calls from either product in the one service desk, or have two separate projects/unique portals, BUT with an ability to have a top-down view of all of the tickets, and then be able to organise by project.
Is this possible? We're on the cloud platform and have been tearing our hair out over this!
There are several approaches to achieve what you describe.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs