Organization field is empty

[Maristella Botsi]

We have granted access to Jira Portal to a customer saved under an Organization.

When issue is raised by this customer account the Organization field on Jira Service Desk remais empty.

Could you please assist?

[Vishwas]

Hi @Maristella Botsi 

Are those customers who are raising the tickets from the portal selecting that organization on the request creation screen ? Also check if they are mapped to the Organization in Customer option(I hope they are already there :) )

Like this .

Regards,

Vishwas