Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Organization field is empty

We have granted access to Jira Portal to a customer saved under an Organization.

When issue is raised by this customer account the Organization field on Jira Service Desk remais empty.

Could you please assist?

1 answer

Hi @Maristella Botsi 

Are those customers who are raising the tickets from the portal selecting that organization on the request creation screen ? Also check if they are mapped to the Organization in Customer option(I hope they are already there :) )

Like this .

Picture2.png

Regards,

Vishwas

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you