Org Admin Cannot make new project

[Michael Foster]

When creating a new team managed, kanban, jira board I get the error below repeatedly no matter what name I pick. I am the only user in the account, I am the org admin and should have all permissions since I am the only user and this is a personal jira instance.

ERROR is below

Project not created

For some reason the magic didn't happen. Click Create to try again.

[Fernando Eugênio da Silva]

@Michael Foster , welcome to the Atlassian Community!

Have you checked in Global Permissions if the permission to create team-managed projects is allowed for some user or group?

Please, check this. Also, it will be great if you provide some screenshot associating to your error message.

[Michael Foster]

Hi Fernando, I checked those permissions and creating team-managed projects was public. I deleted this and changed to org-admin group of which I am a part of and still no luck. I’m going to try to add a screenshot but unfortunately have been having issues because this forum is giving me errors as well.

[Michael Foster]

[Michael Foster]

More info on error. In the console I am seeing 

{
"message": "Failed to create Project from async task: bc37073a-a2c4-48cc-82c2-3c2270cc7cf8, cause: FAILED, failing stage: project.create.flow.unscoped.product.hook ",
"status-code": 500,
"stack-trace": ""
}

Request URL:

https://myapp.atlassian.net/rest/simplified/latest/project

Request Method:

POST

Status Code:

500 Internal Server Error

[Fernando Eugênio da Silva]

@Michael Foster ,

It's weird. By default you shouldn't be facing this problem. Have you tried using another browser or anonymous tab?

I try to replicate same steps as you and using a free site and it works pretty well to create team managed projects.

[Michael Foster]

@Fernando Eugênio da Silva Have you tried creating multiple projects? This is my second project that I am trying to create. I tried a different browser (safari) as well as incognito on chrome still with no luck and the same 500 error in the api response.

[Fernando Eugênio da Silva]

@Michael Foster ,

Just to be clear, you're facing this problem trying to create by API, by User Interface or the both?

With this I can try to create more projects and see how it works using one of those concepts.

[Michael Foster]

@Fernando Eugênio da Silva  By user interface only, the error codes I added above are from the network tab on the chrome dev console

[Fernando Eugênio da Silva]

@Michael Foster , thanks for your feedback!

Well, as this problem is happenning by user interface and you have 500 code error. Looks like a problem more directioned to your jira site.

I suggest you open a ticket to suporte team by here: Atlassian Support

The team will be able to help you. As community, we have no access to jira infrastructure.