Open Outlook once Automation is complete?

[Madhur Ramachandruni]

I have an automation which helps me create tickets

The expectation is once the automation is run and completed. Outlook shall open where in a template mail is present and i shall be able to modify the mail and send it.

Any such possibility exists?

Thankyou Community

[Bill Sheboy · Accepted solution]

Hi @Madhur Ramachandruni -- Welcome to the Atlassian Community!

If you are asking about Jira Automation rules, the answer is: no, that is not possible.

What problem are you trying to solve by doing this?  That is, "why do this?"  Knowing that may help the community to offer alternative solutions.

Kind regards,
Bill

[Madhur Ramachandruni]

Hello @Bill Sheboy  So the idea is we create tickets using automation rules and later assign it to people who are part of the project (have access to Jira board) and for people operating out of the project a  mail would need to be sent. 

The purpose of the automation is to create review tickets.

[Bill Sheboy]

Thanks for clarifying the scenario, @Madhur Ramachandruni 

If you can determine what the email content is from the issue fields, the rule could directly send the email to the people outside of the project. 

If not, an email could be sent to the person who knows what to update / modify in the email content, and they could then update / forward it as needed.

[Madhur Ramachandruni]

Hello @Bill Sheboy 

So are you saying an custom format email can be sent and this can be included as part of the automation rule? 

The expectation with regards to the mail is to send out a mail to people who are not part of the project to perform the review. I as a sender of the mail should be able to modify the mail and also add the people whom I can send this mail to. 

[Bill Sheboy]

The email body can be entered in the rule's Send Email Action.  That could contain static text and / or content based upon the Jira issue.

With an automation rule, there is no way for the rule to stop processing so you can modify the email content or sender before it is sent.

[Madhur Ramachandruni]

Thankyou @Bill Sheboy

My issue got resolved thankyou for helping me out in such a quick notice.

[Britta Neugebauer _yasoon_]

Hello @Madhur Ramachandruni ,

Thank you for your question! If you're open to working with an app, you might want to explore Microsoft 365 for Jira by yasoon (disclaimer: I work for yasoon, the company developing the app).

Microsoft 365 for Jira allows you to seamlessly handle emails within Jira, including features like:

• Viewing and sending emails directly from Jira.
• Using customizable email templates for consistency and efficiency.
• Utilizing Jira automation to set "send email" as an action in your automation flows together with adjustable email templates (here's a quick demo showcasing the template feature: https://youtu.be/8BQKjvb3d4g.)

The app is free for up to 10 users and you can start a free 30 day trial. Let me know if you'd like more details about your specific use case, you can book a demo (click here).

Best,
Britta