Only resolved notifications for Informer

Good morning,

I have an informer who ONLY wants to get informed when the incidence is resolved.

Then, I have the following scenario: 

 - A new notification scheme is created; there are not notifications for any of the events unless for the Event "Issue Resolved",  which notification is sent to the "Informer".

 - The scheme is applied to the Project


 - I have checked with the Notification Helper, and it says that the INFORMER IS NOT RECEIVING THAT NOTIFICATION.

I do not understand what is happening here.

Any help would be much appreciated 

2 answers

0 vote
Joe Pitt Community Champion Mar 17, 2016

You're saying there is no notifications to ANYONE for create, edit, or any other action? If that is true you should open an issue with Atlassian. If there is, then the user must be getting the notification because they belong to a role or group getting the other notifications.

Exactly, I attach an image

(it's in spanish, but you all can see that there aren't notifications)

image2016-3-17 13:18:4.png

Thanks Joe


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

233 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you