We have a need to insert large copy/pastes of spreadsheet outputs into the comments of tickets. most of our users have no problems being able to see the entire thing. However we have one user for whom the comment doesn't show up. The header does appear, but there is no visible content in actual comment from that user in her view.
When I view the ticket I am able to see the entire thing, however she's unable. in the screen shot below the part in red should look like the other comments with a spreadsheet pasted in, however she only sees what is visible below. It's a very large comment, not sure if that has anything to do with it, But i'm hjoping there's a setting or something that could be changed that's causing this.
Right, and that's the weird part. It's almost as if they have a personal setting that prevents them from viewing comments larger than 'x' characters. They have refreshed the page. I haven't asked about what browser she's using. But I will ask the user what browser she's using. Thanks for the response.
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