Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Old tickets suddenly reopen? (status change to waiting for support)

Hi all,

I have just had my jira instance appear to reopen a load of old tickets (old ticket numbers)

these are duplicates that weren't there before and are completely blank in their history (they have reporters, descriptions and titles but nothing else


Also I cannot close them, they don't have the workflow options for issues of the same type


any help please?


thank you

1 answer

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 25, 2023

Hi @Stephen Bell 

Two problems I see on your post:

  • How did these tickets were created?
  • Why can't you close them?

For the first bullet I would check a couple if these duplicate's history. To see who and when created them. Maybe you will be able to understand if this was manually, or from any automation app.

For the second bullet, I would check the workflow properties of their status to see if the is any property which prohibits you from moving them. I will assume that you already have the transition issue permission.

Suggest an answer

Log in or Sign up to answer