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O365 shared mailbox Jira ServiceDesk


I use Office365 for our email solution.

Our current support mailbox is a shared mailbox. As this is not a user I don't have a log for it.

Is it possible to configure Jira ServiceDesk cloud with a shared mailbox in this way for in and out mail?




2 answers

1 vote
Shawn Masters
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Dec 20, 2018

Original answer did not work for me. Added my solution.

It works before, but Jira Cloud upgraded the Email Requests page recently, and removed username field ( jira@[company].com\<Shared Mailbox Alias>), so it doesn't work now.

0 votes
Fernando Lopez
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Apr 19, 2023 • edited

I've the same issue, so the way I resolved was to create an email forward from the office 365 account shared mailbox to point to, then on your project settings,->email request, click on the dots at the top right screen and click on the option 'Manage allowlist'. Once there, add your domains  ( from customers that you want to receive email and that's it!

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