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O365 SHARED mailbox and Jira ServiceDesk

Bruno PELZER
Bruno PELZER I'm New Here May 14, 2022

I try to use our support mailbox with Jira ServiceDesk.

Our current support mailbox is an Office365 shared mailbox and I cannot add it to with Jira ServiceDesk because it is not a user mailbox, so I don't have any credentials for it.

How can I configure Jira ServiceDesk cloud with a shared mailbox to automatically create a ticket as soon as a email is received in this shared mailbox ?

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_ Community Leader May 15, 2022

Hi @Bruno PELZER ,

welcome to the Atlassian community!

Please take a look to the following ticket https://jira.atlassian.com/browse/JRACLOUD-30688

It could be useful for your use case.

Hope this helps,

Fabio

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