I try to use our support mailbox with Jira ServiceDesk.
Our current support mailbox is an Office365 shared mailbox and I cannot add it to with Jira ServiceDesk because it is not a user mailbox, so I don't have any credentials for it.
How can I configure Jira ServiceDesk cloud with a shared mailbox to automatically create a ticket as soon as a email is received in this shared mailbox ?
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