Notifying via e-mail

Can I send and e-mail to a specific person or group when a custom field holds a specific value i.e. when the field is changed rather than when a transition occurs?



2 answers

1 vote

Normally, notifications are being sent based on events that get fired in a post function, which will only occur when a workflow transition takes place. Since adding a value to a (custom)field without performing a workflow transition will not fire an event, there is also no possibility to send out a notification based on this. There is however an event "Issue Updated" which will send out notifications based on issue updates/edits without a transaction taking place. If you assign the appropriate entities to this notification event, they will get notifications when an issue gets edited/updated

Mmm OK think I am missing something here. First, thanks for the reply.

OK I go into the add notification.. select issue update... select Group custom field and set that to the field of interest... but how does that connect to the person or group I wish to be notified?

Appologies if I am being a thicket here

0 votes
Daryl Chuah Atlassian Team Feb 25, 2013

Hi Nick

I am afraid that currently this is actually not possible to be done in the original functionality of JIRA. What Mick was trying to said that, notification are being sent out based on the event from the post function itself. In JIRA, only workflow transition create post-function.

However, this has been discuss before :

It will require development modification in order to achieve this configuration.

Hope it helps !

Cheers :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,080 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you