Notifications are not sent (default notification scheme is set, test email sending succeeds)

[Erik Schmidt]

I am using the OnDemand solution for JIRA and Confluence.

Several users exist.

The default notification scheme is assigned to the project in question.

Test emails from Administration > Mail > Send E-Mail are received successfully.

BUT:

After creating a new issue or modifying an existing issue or adding a comment, no notifications are sent.

I have searched for answers here, but have found none that solves my problem.

[Charles Street · Accepted solution]

Hi,

Also look for the 'User Preferences' menu option under the 'User's' tab.

Make sure this is set to 'Notify users of their own changes' = YES'. Took me a while to find this one.

[Jose Luis Casarrubias]

work like a charm

[Erik Schmidt]

Update:

I realized that it has to do with the "My Changes" setting in the Admin-profile. Once this was changed to "Notify me", the emails were sent to the Admin as well.

I was wanting and expecting emails to the admin for any new issue, even when created by the admin.

[Florin Manaila]

Check that the users who were to receive the notifications have the "Browse Project" permission. If they don't Jira will not send them notifications regarding issues they cannot see.

http://confluence.atlassian.com/display/JIRA/Creating+a+Notification+Scheme

HTH

[Erik Schmidt]

Thanks, I wasn't aware of that restriction, but the users already have the "Browse Project" permission (and are in the group/role that should get notifications).

Quote from your link:

• Email notifications will only be sent to people who have permission to view the relevant issue — that is, people who:
  • have the Browse Projects project permission for the project to which the issue belongs; and
  • are members of any Issue security levels that have been applied to the issue.

There is no Issue security level in place, so that should as well not be a restriction.

[Erik Schmidt]

Update:

The email notifications are now sent to the specific group. I am not aware of any changes I made.
However, the Administrator does not receive the notifications, even though he is a member of the group that should receive notifications (=developers). Any suggestions?

[Omid H.]

No we have the same issue. Accidentally it happen in Jira 8.5.3. 

[Omid H.]

We disabled the "batching email notifications" it works. If we enable it, it does not :S 

[Erik Schmidt]

You beat me to that one, glad you found the solution.

Yes, notification schemes have to be set explicitly!

[Horst Hein]

I have the same issue here, but I do not understand what you have done for a solution for the "normal" users.

Did you find out what actually fixed the problem?

[Horst Hein]

I have found it, It s at the end of this one:

https://answers.atlassian.com/questions/36348/email-jira-not-sending-email-when-trying-to-test-email

projects do have notification-scheme=none by default.

This is not what anyone would expect.