i have a question regarding a specific notification. I checked the notification schemes but this does not offer me very granular possiblities to send out a notification to a certain user based upon certain rules/conditions. I only want to notify a user if a ticket within a certain security level is opened up.
any ideas on this?
thanks alot in advance!
This may be a little cloogy, but here's an initial (and untested) idea:
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