Notification for a group of people when a specific issue type is created


I would to configure a notification that when a specific issue type is created/updated, several people will get it.

How can I do it?

1 answer

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Without any code:

  • Create a new custom event
  • Create a new workflow (ideally, copy one that already works)  
  • On the "create" transition, change the "fire event" post-function to your new custom event 
  • Create/update your workflow scheme for the project(s) so that they use the new workflow for that specific issue type
  • Change the notification scheme so that your "several people" get emailed when your custom event is fired

If you want to do it other ways (e.g without new workflows and/or events), you will need code, but there's plenty of addons in the marketplace that have already written that code for you

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