Notification for Issue Created not firing

[Roger Owers]

Very recently, and I swear nothing has changed that should affect this - (I checked the audit log too), notifications on Create have stopped being sent for one workflow/project.

The assignee is set using the component, to an email group.

All other events seem to fire fine and send email to this group.

I checked the post function on create and it has the fire event Issue Created last

I checked the notification scheme is assigned to the project and that Issue created notification has current assignee.

On JIRA 6.3.12

Help!

[GabrielleJ]

Can you check your JIRA Mail Queue and see if it's stuck?

https://confluence.atlassian.com/display/JIRAKB/Mail+Queue+Never+Flushed+Automatically

[Roger Owers]

Thanks Gabrielle, not stuck I'm afraid. Off to re-check the mail log to make sure it definitely wasn't fired now. anyone know if there is a log to check the actual firing of the event and any errors...

[GabrielleJ]

Try enabling the JIRA Debug Level (https://confluence.atlassian.com/display/JIRA/Logging+and+Profiling). Then try to tail the logs while you are creating a ticket. There are multiple logs in the server depending on what you configured.