Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Notification emails with High Importance attribute

Please let me know how to make the notifications sent from Jira service desk to be marked as "High Importance" . 

For example: When a Incident ticket is created with Priority High, the notification email to the assignee or watchers should be sent by High Importance marked. 

2 answers

0 votes
Jacek I'm New Here Dec 21, 2021

Dear Rilwan, have you found some resoultion without any additional extensions? 
I want to set this as well. If someone know how to set this please help :) 

Jacek I'm New Here Dec 30, 2021

This is sad to hear. I couldn't set this either and it is hard to search anything in this topic. This is why I have set Jira automation, to send notification on Teams Channel if something important will happen. 

We use "Automation for Jira" Addon for this exact task - the automation checks new tickets for keywords and adds labels to the ticket and escalates it up the work flow - additionally the latest updates to the addons make it so easy to use that my project leads are able to configure it without the need of an admin. 

we want emails sent from jira to be marked as "High Importance". Example: In Outlook. 


Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you