Please let me know how to make the notifications sent from Jira service desk to be marked as "High Importance" .
For example: When a Incident ticket is created with Priority High, the notification email to the assignee or watchers should be sent by High Importance marked.
We use "Automation for Jira" Addon for this exact task - the automation checks new tickets for keywords and adds labels to the ticket and escalates it up the work flow - additionally the latest updates to the addons make it so easy to use that my project leads are able to configure it without the need of an admin.
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