Notification email are not sending out.

[Nick Chan]

Hi there,

So I am now facing an issue that every time I create a new ticket,  will receive a notification email that showing ticket is created. Since I have switched on the created notification setting, some how the resolve and comment notification is not working at all within our services. I have tried to look through all those tutorial and setting instruction, but seems like the issue remains. Please help to assist on this. Coz i am going to adjust them email to my organization one, i would like to fix all that issue before we moving to the next step.

Many Thanks,

Nick

[Igor Medeiros - Modus Create]

Hi @Nick Chan

If you are open to using 3rd-party solutions for your case, our app Notification Assistant for Jira can help you with managing notifications easily.

It allows you to customize and manage notifications in a way that suits your company's custom needs.

Feel free to reach out.

[Harshit Grover]

Hi @Nick Chan ,

Have you followed this : https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications/ ?

Regards,

Harshit

[Nick Chan]

Yeah. Since i can receive only the created ticket and all the others are missing. I try so many ways to do it, if a technician can help me look through it, i can fix and handle it easily.

Cheers

[Harshit Grover]

Hi @Nick Chan ,

You can raise a concern with Atlassian Support (https://support.atlassian.com/contact/#/) 

Regards,

Harshit Grover