I would like to send an e-mail notification to a group when an issue is closed and ExternalID field is not null. I'm sorry, but the help documentation is lacking and/or fractured. Can this be done?
The first part is easy. To send a mail when an issue is closed, you can just add the group as a recipient in the notification scheme for the event which is thrown in the workflow post function. But to thrown events based on conditions like "External ID is null", you will need plugins which is not possible in onDemand.
There is a nice workaround though. You can create a filter that will show issues that are closed in the last N minutes and "External ID is null". You can then subscribe that filter to group every N minutes. It won't be real time but you can achieve near real time by giving a minute or so as the delay! Will that work?
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