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Not receiving verification email for Jira Account


I'm trying to setup a Jira account for my company team. I successfully receive the verification email for my account. But one of my coworker never received it. We checked spams, we checked the mail failure report from our provider (Exchange online) but there's no trace of mail received nor delivery attempt for his email from Atlassian. We tried several times the last two weeks without success.

Can you please help us ?

5 answers

1 accepted

1 vote
Answer accepted

Hello @Désiré-Lévi Kouablan,

Welcome to the Atlassian Community!

Checking the details of your site, I see that there are only two accounts, so I searched for bounces and blocks on the other account and it returned the error below:

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) []

I removed this bounce and the notifications should work now.

Please, take your time to test and let us know how it goes.

​​Kind regards,

Helllo @Angélica Luz 

Thanks for the welcome. We tried after you removed the bounce. The verification email has been received and the user has been able to access it's account.

Thanks a lot.

Like Angélica Luz likes this

Hello@Angélica Luz 
I'm not login and not receiving verification emails from Atlassian(jira).  admin Jira on my company test to resend verification email. but i'm check verification email has been not received but my coworker received (my email [removed by moderators]) .itCan you please help us ? 

0 votes

Hi Angelica - could you help remove my block on ? I am not getting any of the verification emails!


Is this something I can do myself? Its also affecting my colleague!



0 votes

Hi @Angélica Luz

I am experiencing the same issue as the original commenter mentions. I see that my company has approved my email domain, but when I attempt to send and/or re-send the email verification, nothing shows up in any of my email folders. 

Would you be able to help fix this issue?



Hi @Angélica Luz , 

I try to change my email address on my Atlassian account but I only got the notification “Email address change request” and not the mail to verify my address.

Could you help me with this matter.


Kind regards,


Hi @Pedro van den Einden,

Welcome to the Atlassian Community!

Maybe the account you are trying to use is already associated with an Atlassian ID, so that’s the expected email notification to receive.

If that’s the case, you can follow the instructions of this article:

Kind regards,


Hi @Angélica Luz , 

This worked for me!

Thank you for your support!


Kind regards, 


Like Angélica Luz likes this
0 votes

Hello @Surachai Sainoi,

Thank you for reaching out to the Atlassian Community!

Checking your email on our tools, the following error returned:

550: 550 5.1.1 ...@... ... rejecting

I removed this bounce and the notification should be delivered now.

​​Kind regards,

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