Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Not receiving email verification emails after mailbox created

I am a new employee at a company using Jira software and Confluence. I have created a JIRA account with my new email, but I cannot get access to my company's projects without verifying my email with Atlassian. However, I am not receiving the verification emails. 

I believe that our Admin attempted to invite my email account before the email mailbox was created. Now that the email mailbox is created, I can receive emails, but the verification emails are not being received. 

I have checked all inboxes, including Spam folders, but there is nothing coming through. I have also tried sending via an incognito browser session. 


Based on research, I have found related Atlassian issues which had to be manually solved by Atlassian unblocking email mailboxes. See:

2 answers

1 accepted

0 votes
Answer accepted

Issue was solved by my group Admin entirely removing my profile from the JIRA workspace, then re-adding me. 

After I was re-added, I did not need to accept any verification email. 
So the email verification issue could still exist, but is no longer blocking me. 

1 vote
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 13, 2023

Hi Alan,

I found there was a bounce message sent to your address.  The SMTP mail server responded with:

550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 z1-20020a170903018100b001ca1bd1e09bsi2002989plg.376 - gsmtp

This message was sent on 2023-11-11T16:10:39.000Z

I have cleared the suppression from our side.  You should now be able to receive invites and notifications to that address from our Cloud services.


Suggest an answer

Log in or Sign up to answer