Hi @Tobias Leandersson
I understand that you are using a free plan for Jira Cloud and finding that notifications are not being sent out as expected. The most common cause of this is the hard limit that free plan sites have on daily notifications sent (100 messages per day). Once that limit has been reached, the system won't attempt to send any more mail, even if there are events/automations that would normally send out mail.
I can't tell for sure that is what is happening here right now, but it seems likely. More details in What is the Free Jira Cloud plan?
If this problem was only affecting a specific user/email address, then perhaps we can check to see if our Cloud systems are suppressing emails to a specific address. However when I looked up your account, I did not find any suppressions for your address. Feel free to share either the Atlassian Account Id of the user in question (or the email address if you like).
Otherwise the solution is likely going to be to upgrade Jira to a standard plan. This will remove the email notification limit and open up some additional support route options.
Andy
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