Not receiving email notifications on outlook.

Ankita Varshney May 15, 2024

Hi, is there something that Im missing? Im not receiving any notification email for my issues, I have a enterprise outlook account.

1 answer

0 votes
Nikola Perisic
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 15, 2024

Welcome to the community @Ankita Varshney !

There are 2 main reasons why this is happening:

  •  Personal settings - do you have checkboxes checked for the Email section depending on which notifications you would like to receive (when you are mentioned on the issue, when a new comment is added, etc.)?
  • Your email has been added to the supression list - this is more common issue when your email has been added to the Atlassian supression list -

    If you’re missing email notifications for a user, please check with your mail server administrators to see if Jira Service Management emails have been bounced for that user. The recipient mail server administrators will need to check the configuration of their mail servers to prevent the problem from reoccurring.

    Atlassian has addressed this issue for “Invitation Emails“ and a Blog post: Unsuppress invitation emails with one click have been released that explain how to remove an email address from the suppression list.

    Please note that the self-service removal of email addresses from the suppression list is not available for other email notifications as of now. If your customers have configured their mail server correctly and confirmed there is no blocking from their end, you can contact Atlassian Cloud Support here to remove a user's email address from the suppression list by providing the affected email addresses.

Ankita Varshney May 15, 2024

Thanks a lot, @Nikola Perisic  , yes our mail server was configured correctly, as some of the team members not facing this issue.

 

Can you help how to contact Atlassian Support? as the link you provided redirect me to change the password. 

Nikola Perisic
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 15, 2024

Not a problem, glad to help! Sure, this is the link: https://support.atlassian.com/contact/#/

Ankita Varshney May 15, 2024

Attaching snapshot for the ref

I am redirecting to the second snapshot in the first stage and then the first snapshot on the second stage.

 

Is it going right?

Screenshot from 2024-05-15 19-04-27.pngScreenshot from 2024-05-15 19-04-20.png

Nikola Perisic
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 15, 2024

Try selecting different topic and choose the Technical issues and bugs, where you can choose your instance and send the request, the topic that you have selected will keep you in the loop.

Let me know if you were able to raise a request.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events