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Not received any verification mail for one of my accounts

Edited
OncallProcurement
OncallProcurement Apr 10, 2023

I got logged out and tried logging into jira through outlook, once completing the two factor authentication , it asked for a verification code which is sent to my email  but i checked in junk/spam but haven't received any mail. I tried several times the last two weeks but didn't get any mails yet. 

Can you please help?

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 10, 2023

Hi

I found that email address had a suppression on it within our system.  I have removed it from our list.  That should allow you to start receiving new notifications now.

Regards,

Andy

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OncallProcurement
OncallProcurement Apr 10, 2023

Thanks alot @Andy Heinzer , it worked like a charm.

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G subramanyam
G subramanyam
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Apr 10, 2023

Hi @OncallProcurement welcome to the Atlassian community.

Please be informed, their might be a temporary bounce on server due to the mailbox rejecting or access denial. As @Nicolas Grossi quoted, you should reach out to Atlassian support team with your email, Jira URL, browser type etc. details.

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