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Not getting any email notifications Edited


I have the following email notification settings:


but i'm not getting any of them.

what am i missing? 
(And yes - I've check the Junk/Trash/Spam folders - nothing)

2 answers

1 accepted

0 votes
Answer accepted

Hello @Kfir Marouani,

Thank you for reaching out to Atlassian Community!

Checking your email on our tools, I found a bounce regarding the following error:

550: 550 [internal] [oob] The recipient is invalid.

I removed the bounce and the notifications should work now.

If it still doesn't work, please let us know the details @Nir Haimov asked so we can better investigate what is happening.


@Angélica Luz, I am having the same exact problem described in this ticket. Can you see if the same fix might work for me?

Hello @Mike Jurmo,

Thank you for reaching out to Community!

I saw that you created a ticket with our support and they already removed the block.

If you face any issues or have any other questions regarding this matter, please let us know.


@Angélica LuzI am having the same exact problem not getting any notifications when do the changes in Jira. Can you please help me? 

Hello @Pranesh Deshpande,

Thanks for reaching out to Community!

There was indeed a bounce on your email address that was preventing the notifications to be delivered.

550: 550-Invalid recipient ...@... 550 (#5.1.1)

I removed and it should work now.

Please, take your time to test and if you face any issues, please let us know.

Kind regards,

Hi @Angélica Luz ,

Thank you for quick fix, I'm started getting the jira notifications, but along with notifications it has 2 attachments coming one is text file and other is html file which i don't need actually.

Thank you for your effort.



@Pranesh Deshpande, can you share a screenshot of the notification with us? Just make sure to hide private information.

Which mail client are you using?

Is it affecting other users?

Hi @Angélica Luz ,

No it is not affecting other users only for me notifications are coming with these attachments when created an issue.



Thank you for the details, @Pranesh Deshpande.

These attachments ATT00001.txt and ATT0002.htm are related to an issue with Outlook/Exchange and not Jira.

I found some articles that may help you with that:

Hi @Angélica Luz ,

I am also not receiving any emails, but my settings are set up the same way. This seems to have happened to me as of yesterday (2/22) morning. Is there also a bounce on my email address? I am confused why it was working before but no longer.




UPDATE: This actually seemed to have been temporary, and this is all set now!

Like Angélica Luz likes this
0 votes
Nir Haimov Community Leader Sep 09, 2020

Hi @Kfir Marouani 

Are you the only one not receiving email notifications?

Did you check the Jira mail queue?
To see that notification emails are actually going to the queue and flashed out without any errors?

Note that you will not get email notifications for yourself for things you done, for example:
you will not get "ticket created" notification for tickets you created.
you will not get "ticket assigned" notification for tickets you assigned yourself.
you will not get "mentioned" notification for cases you mentioned yourself.

You need someone else to mention you, assign to you, and so on...

If you did everything i said, and everything seems to be ok and still not working.

I would suggest you to open ticket to Atlassian, as you have cloud instance and you can't check the Jira logs (like in Jira server) to find the problem yourself.

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