No Admin user installed

[Adam Radestock]

After installing Jira successfully, I cannot login using the credentials specified in the setup, and the SQL database does not contain any users at all.

HELP?!

[EddieW · Accepted solution]

Adam, have you tried to set the password directly in the DB as specified here? https://confluence.atlassian.com/display/JIRA/Retrieving+the+JIRA+Administrator#RetrievingtheJIRAAdministrator-2.Setthepassworddirectlyinthedatabase

If that user does not exist at all then your install may have gone south, and (since you can;'t even log in) re-installing should not be a loss.

If you are using crowd, or another external directory the solution may differ, so let us know.

[Adam Radestock]

Hi Eddie,

Thanks for that, but I've followed the instructions on that page, and there are no users listed when I run

selectchild_name, directory_id fromcwd_membership whereparent_name='jira-administrators';

So it would appear that it didn't create the admin user on setup...
How do I go about resetting the installation so that I can try again?

[Adam Radestock]

Found the uninstall instructions here, so I'm going to do that and try the install again.
Thanks for your help.