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  • Need to find out a way to get top 10 tickets from each issue type categories based on clients. For e

Need to find out a way to get top 10 tickets from each issue type categories based on clients. For e

Vyshnavi S
July 23, 2024

Help here plz

2 answers

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Alex Koxaras -Relational-
Community Champion
July 23, 2024

Hi @Vyshnavi S 

I would use a two dimensional gadget on a dashboard to get this done. On one axis use issue types and on the other user your Clients. Keep in mind that "Organization" will not be selectable on this gadget. So you have to use a custom field for this matter.

0 votes
John Funk
Community Champion
July 23, 2024

Hi @Vyshnavi S  - What identifies the top 10 tickets? The number of issues for that Issue Type? 

If so, create a filter that shows all of your issues in question - for example for a certain project (project = ABC). 

Then create a dashboard, or use an existing dashboard and add a gadget for Issue Statistics. Use the Issue Type field for the statistics. 

 

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