Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

My issues keep going missing once I move them to done

Bianca.Inglezos
Bianca.Inglezos
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
Oct 15, 2023

I need these issues/tickets in done, and I need to keep them so 1) we have a history of the work and 2) we can report on the time it took to do the job and EOM. 

Where are they, and how can I get them back and how can I stop them from deleting?

Answer
Watch
Like Be the first to like this
72 views

2 answers

0 votes
Sanjog Sigdel
Sanjog Sigdel
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Oct 15, 2023 • edited

Hello @Bianca.Inglezos Welcome to the Community.

The Done Tickets aren't actually deleted. It is only that the Done tickets should be displayed in Done Column.

1. Map your tickets in Done status with the Done Column from your Settings Configure Board settings.

Screenshot from 2023-10-16 10-29-07.pngScreenshot from 2023-10-16 10-29-29.png

Reply
0 votes
Joel Garner
Joel Garner Oct 15, 2023

Can you see the tickets if you do an Advanced search for all "Done" tickets?
Or, if you have an open ticket, can you get to the ticket by changing the ticket number in the URL?

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events

See all events