Community
Q&A
Jira
Questions
My issues keep going missing once I move them to done

My issues keep going missing once I move them to done

I need these issues/tickets in done, and I need to keep them so 1) we have a history of the work and 2) we can report on the time it took to do the job and EOM.

Where are they, and how can I get them back and how can I stop them from deleting?

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes

Hello @Bianca.Inglezos Welcome to the Community.

The Done Tickets aren't actually deleted. It is only that the Done tickets should be displayed in Done Column.

1. Map your tickets in Done status with the Done Column from your Settings Configure Board settings.

Screenshot from 2023-10-16 10-29-07.png

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

Can you see the tickets if you do an Advanced search for all "Done" tickets?
Or, if you have an open ticket, can you get to the ticket by changing the ticket number in the URL?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Was this helpful?

Thanks!

Jira

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

STANDARD

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

My issues keep going missing once I move them to done

2 answers

Comments for this post are closed

Was this helpful?

Thanks!

DEPLOYMENT TYPE

PRODUCT PLAN

TAGS

Community showcase

Atlassian Community Events