My Customers cannot open Excel Attachment Edited

My Customers cannot open excel which we are are sharing with them over ticket.

 Error is:


forbidden (403) encountered a 403 - forbidden error while loading this page. 

Please advise.

1 answer

0 votes

That suggests that you've put some form of filtering in front of it to prevent people getting files of certain types.

We have just uploaded the excel, not filtering has been added. 

A 403 error means "the server has refused to give this page to you because the security is configured not to let you see it".

JIRA does not have any functionality that does that.  A user who can't see something gets a JIRA page with a message telling them that JIRA is not letting them get to it.

A 403 is "you can't see any of this page at all".  It's your network proxy or firewall blocking your access.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,145 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you