My Customers cannot open Excel Attachment Edited

My Customers cannot open excel which we are are sharing with them over ticket.

 Error is:


forbidden (403) encountered a 403 - forbidden error while loading this page. 

Please advise.

1 answer

0 vote

That suggests that you've put some form of filtering in front of it to prevent people getting files of certain types.

We have just uploaded the excel, not filtering has been added. 

A 403 error means "the server has refused to give this page to you because the security is configured not to let you see it".

JIRA does not have any functionality that does that.  A user who can't see something gets a JIRA page with a message telling them that JIRA is not letting them get to it.

A 403 is "you can't see any of this page at all".  It's your network proxy or firewall blocking your access.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,310 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot