At my company, we are introducing the concept of impact (1-5) and severity (1-6) for bug reporting. We will then fix anything which scores above 5 when the values are multiplied. For example, if I have an issue that impact score was 2 and severity score 6, this would be 12 and therefore, we would fix it.
Is there any smart way to set up a custom field that prompts the user to select 2 numerical values and then have a second field that automatically shows the calculation outcome?
Right now, my thinking is I need to create a multi-select list with the options for sev and impact, then a dropdown for priority based on calculation.
Any smarter ideas out there?
You could do this with custom fields, as you suggest, and then use an automation rule to calculate the product. As there are 31 possible results (null, and 1-30) you may not want a select field for the result; just a text or numeric field.
Perhaps also consider then selecting a range of values to adjust the built-in Priority field in the automation rule, rather than a single cut-off value of "5 or greater".
Please look here for information about automation rules to get you started:
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