My tickets for Sprint 1 have been moved to Done. Yet this is not showing up as Completed in reports.
Therefore when I close sprint 1, all my tickets move to sprint 2! They are carried over since they are determined as "completed" in the backend.
Can someone help to fix this issue as I can't start a new sprint until I can close out my current tickets?
I assume this is a Next-Gen project, based on the workflow editor?
If so, if "Done" is classed as completion, it should have a green tick in the column header, to signify this. It's worth confirming that is there.
"Done" should ideally be the last column on the board itself - if it isn't:
If this still doesn't resolve the issue, I would also check on your reporting you're using the correct "Estimation Field". For example, if you're not using story points, ensure you choose the option Issue Count as opposed to Story Points.
If it's still not functioning as expected, you could try deleting and recreating the sprint, to see if this refreshes the board functionality? To do this:
Hey thank you for feedback!
So done isn't the last column, it's second last - I'm quite hesitant to select "Delete" from my board? Considering it's not moved to Complete and i dont want to remove it. I just want to add it to Sprint 1 completed.
I've been reviewing the board under Issue Count, and under the completion field it still has zero tickets completed.
To be classed as "Done" the issues need to remain in the Done column (or the column which is signified as completed based on the green tick).
It then needs to be in the last column on the board to be classed as "sprint done" from a reporting perspective.
So that your issue is resolved and it is correct in your reporting, "Done" should be your last column.
What else is to the right-hand side, after Done? Could whatever the last column signifies come before "Done", or be represented by a field, or similar?
Yes so the last column for me is the Assignee, who the ticket is assigned to, and the second last is the Status of Done.
How can i move the Status to the last column? I don't know how to move the column, after i move this I believe it will be change to complete!
Can you help with this? Thank you for all your help :)
I'm not sure I understand how the last column is Assignee.
Could you provide a screenshot of your board, specifically the last few columns which show "Done" and "Assignee"?
Could you also explain what the purpose of the Assignee column is?
It is on this Board view that Done has to be the furthest-right column.
At present "Done" is in the middle based on this screenshot - if you click on the column header you can drag "Done" to the right-hand side (past all the other statuses).
You might also want to reorder or delete some statuses in general - for example, "Backlog" would usually come before "In Progress".
It looks like you had already completed Sprint 1 before Sprint 2 commenced.
If so, it is not possible to reopen, edit or delete a closed sprint in Next-Gen - vote/follow JSWCLOUD-17208 if you are interested in this functionality.
Your options here are:
These options aren't ideal but it depends what is best for you in this scenario.
In Next-Gen, yes - only one sprint can run at a time.
This won't happen to Sprint 3 as long as when you complete issues in Sprint 2, you drag them into the "Done" column at the furthest right-hand side of your Board. Completed issues are not returned to future sprints / the backlog when the sprint is closed.
An alternative would be to move from Next-Gen to a Classic project. Sprints can be run in parallel in Classic (if the feature is turned on), and be reopened/edited after they've been closed.
You can from the reporting page:
At the bottom is a summary of issues which were completed vs incomplete vs completed outside the sprint.
Hi @darren_lee ,
I think the issue is that, on your sprint board, your "DONE" column is not the last column on the right. Jira will only consider an issue as "Done" for the sprint, if it is in the last board column.
Can you please share a screenshot of your Board ?
So I've changed the workflow now and the DONE status has been moved to the end of the board, it was previously the second last column!
However, as a result the tickets have still not been moved to Completed.
I've also changed the status from DONE back to IN PROGRESS and then back to DONE, yet it still hasn't moved the ticket to Completed.
It could be something to do with the tickets transferring from Sprint 1 to Sprint 2? Regardless it should be appearing as Completed in my burndown report
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