Missing link to a BitBucket branch in Jira ticket

I am able to see the development section and "Create Branch" link. I am also able to create branch from Jira using the link, but my new branch does not show up in the ticket. Still just says "Create Branch". The branch is actually created and I can verify that in BitBucket. I can also see my account and repository in DVCS account settings. What am I missing?

4 answers

1 accepted

This widget could not be displayed.

OK, after some help from Atlassian support I was able to fix it. 

Goto DVCS settings, link your Bitbucket or Gitlab account if you haven't done so allready. Go to the options menu next to "Visit account" on the right and choose "Refresh repositories". This gave me a list of all my repo's and fixed my problem. 

This widget could not be displayed.

What is the name of your new branch? Does it contain the JIRA issue key in the name?

This widget could not be displayed.

I'm having the same issue. Did you ever figure out how to get the link to show up in the issue??

This widget could not be displayed.

We are also experiencing this issue, I've also asked the community:



Ended up creating a support ticket, so hopefully they can either tell me wat I'm doing wrong, or they fix the problem. Will keep you posted.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

139 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you