Migrations from Jira Software 7.9.2 to Jira Cloud

[fsilvera]

Good afternoon,
I would like to know if there is a tool to migrate from Jira Software v7.9.2#79002 (onsite) to Jira Cloud.
I installed the "Jira Cloud Migration Assistant" plugin but it fails when trying to enable it
"Error enabling Jira Cloud Migration Assistant plugin (com.atlassian.jira.migration.jira-migration-plugin)"
Could you tell me if there is a way to enable it or migrate it.
Thank you

[Hana Kučerová · Accepted solution]

Hi @fsilvera ,

welcome to the Atlassian Community!

JCMA should be available for Jira v7.9.2. Have you tried to look into Jira logs, why it is not possible to enable it?

[fsilvera]

Good afternoon Hana,

Thank you for the welcome and your answer. I copy and paste some of the logs I see into

/var/atlassian/application-data/jira/log/atlassian-jira.log

2023-04-12 17:03:00,922 http-nio-8080-exec-49 INFO fsilvera 1022x806933x1 1yl50rh 192.168.0.11 /rest/plugins/1.0/com.atlassian.jira.migration.jira-migration-plugin-key [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1):
[com.atlassian.jira.migration.jira-migration-plugin], 267 seconds remaining
2023-04-12 17:03:01,600 ThreadPoolAsyncTaskExecutor::Thread 27 INFO fsilvera 1022x806933x1 1yl50rh 192.168.0.11 /rest/plugins/1.0/com.atlassian.jira.migration.jira-migration-plugin-key [c.a.j.migration.version.AppOutdatedInfoProvider] Ap
p Outdated Service base uri : https://api.atlassian.com/migration/
2023-04-12 17:03:01,718 ThreadPoolAsyncTaskExecutor::Thread 27 INFO fsilvera 1022x806933x1 1yl50rh 192.168.0.11 /rest/plugins/1.0/com.atlassian.jira.migration.jira-migration-plugin-key [c.a.j.migration.migrationservice.MigrationServiceCl
ient] migration service base url : https://api-private.atlassian.com/migration/
2023-04-12 17:03:01,724 ThreadPoolAsyncTaskExecutor::Thread 27 INFO fsilvera 1022x806933x1 1yl50rh 192.168.0.11 /rest/plugins/1.0/com.atlassian.jira.migration.jira-migration-plugin-key [c.a.j.migration.mediaclient.MediaClient] media base
url: https://api.media.atlassian.com
2023-04-12 17:03:03,820 http-nio-8080-exec-49 INFO fsilvera 1022x806933x1 1yl50rh 192.168.0.11 /rest/plugins/1.0/com.atlassian.jira.migration.jira-migration-plugin-key [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1):
[com.atlassian.jira.migration.jira-migration-plugin], 264 seconds remaining
2023-04-12 17:03:03,821 ThreadPoolAsyncTaskExecutor::Thread 27 INFO fsilvera 1022x806933x1 1yl50rh 192.168.0.11 /rest/plugins/1.0/com.atlassian.jira.migration.jira-migration-plugin-key [c.a.j.migration.orchestratorclient.MigrationOrchest
ratorClient] orchestrator base url: https://api-private.atlassian.com/migration/orchestrator/api/plugin/
2023-04-12 17:03:04,350 ThreadPoolAsyncTaskExecutor::Thread 27 INFO fsilvera 1022x806933x1 1yl50rh 192.168.0.11 /rest/plugins/1.0/com.atlassian.jira.migration.jira-migration-plugin-key [c.a.j.migration.usersmigrationservice.UsersMigratio
nServiceClient] users migration service base url : https://api-private.atlassian.com/migration/
2023-04-12 17:03:06,624 http-nio-8080-exec-49 INFO fsilvera 1022x806933x1 1yl50rh 192.168.0.11 /rest/plugins/1.0/com.atlassian.jira.migration.jira-migration-plugin-key [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1):
[com.atlassian.jira.migration.jira-migration-plugin], 261 seconds remaining
2023-04-12 17:03:06,751 ThreadPoolAsyncTaskExecutor::Thread 27 ERROR fsilvera 1022x806933x1 1yl50rh 192.168.0.11 /rest/plugins/1.0/com.atlassian.jira.migration.jira-migration-plugin-key [c.a.p.osgi.factory.OsgiPlugin] Unable to start the
plugin container for plugin 'com.atlassian.jira.migration.jira-migration-plugin'
java.lang.NoClassDefFoundError: com/atlassian/servicedesk/api/ServiceDesk
at java.lang.Class.getDeclaredMethods0(Native Method)
at java.lang.Class.privateGetDeclaredMethods(Class.java:2701)
at java.lang.Class.getDeclaredMethods(Class.java:1975)
at org.springframework.util.ReflectionUtils.getDeclaredMethods(ReflectionUtils.java:609)
at org.springframework.util.ReflectionUtils.doWithMethods(ReflectionUtils.java:521)
at org.springframework.util.ReflectionUtils.doWithMethods(ReflectionUtils.java:507)
at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor.determineCandidateConstructors(AutowiredAnnotationBeanPostProcessor.java:241)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.determineConstructorsFromBeanPostProcessors(AbstractAutowireCapableBeanFactory.java:1069)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1042)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:510)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:482)
at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:306)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:230)
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:302)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:197)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:772)
at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:839)
at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:60)
at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$4.run(AbstractDelegatedExecutionApplicationContext.java:325)
at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85)
at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:290)
at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:137)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.ClassNotFoundException: com.atlassian.servicedesk.api.ServiceDesk not found by com.atlassian.jira.migration.jira-migration-plugin [257]
at org.apache.felix.framework.BundleWiringImpl.findClassOrResourceByDelegation(BundleWiringImpl.java:1532)
at org.apache.felix.framework.BundleWiringImpl.access$400(BundleWiringImpl.java:75)
at org.apache.felix.framework.BundleWiringImpl$BundleClassLoader.loadClass(BundleWiringImpl.java:1955)
at java.lang.ClassLoader.loadClass(ClassLoader.java:357)
... 25 more
2023-04-12 17:03:06,759 Gemini Blueprint context shutdown thread2 WARN fsilvera 957x805094x1 1uqb26s 192.168.0.11 /rest/plugins/1.0/com.atlassian.jira.migration.jira-migration-plugin-key [o.s.osgi.atlassian.NonValidatingOsgiBundleXmlAppl
icationContext] Exception thrown from LifecycleProcessor on context close
java.lang.IllegalStateException: LifecycleProcessor not initialized - call 'refresh' before invoking lifecycle methods via the context: NonValidatingOsgiBundleXmlApplicationContext(bundle=com.atlassian.jira.migration.jira-migration-plugi
n, config=osgibundle:/META-INF/spring/*.xml): startup date [Wed Apr 12 17:02:28 ART 2023]; root of context hierarchy

[fsilvera]

.

[fsilvera]

Good morning Hana,
How are you? These are the errors I found in the logs. thanks for your help

2023-04-13 10:11:38,567 ThreadPoolAsyncTaskExecutor::Thread 29 ERROR fsilvera 611x810014x1 1d5strq 192.168.0.11 /rest/plugins/1.0/com.atlassian.jira.migration.jira-migr
ation-plugin-key [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.atlassian.jira.migration.jira-migration-plugin'
java.lang.NoClassDefFoundError: com/atlassian/servicedesk/api/ServiceDesk

2023-04-13 10:11:48,574 ThreadPoolAsyncTaskExecutor::Thread 29 ERROR fsilvera 611x810014x1 1d5strq 192.168.0.11 /rest/plugins/1.0/com.atlassian.jira.migration.jira-migr
ation-plugin-key [o.e.g.b.e.i.util.concurrent.RunnableTimedExecution] Closing runnable for context NonValidatingOsgiBundleXmlApplicationContext(bundle=com.atlassian.jir
a.migration.jira-migration-plugin, config=osgibundle:/META-INF/spring/*.xml) did not finish in 10000ms; consider taking a snapshot and then shutdown the VM in case the
thread still hangs

2023-04-13 10:11:48,581 ThreadPoolAsyncTaskExecutor::Thread 29 ERROR fsilvera 611x810014x1 1d5strq 192.168.0.11 /rest/plugins/1.0/com.atlassian.jira.migration.jira-migr
ation-plugin-key [o.e.g.b.e.internal.support.ExtenderConfiguration] Application context refresh failed (NonValidatingOsgiBundleXmlApplicationContext(bundle=com.atlassia
n.jira.migration.jira-migration-plugin, config=osgibundle:/META-INF/spring/*.xml))
java.lang.NoClassDefFoundError: com/atlassian/servicedesk/api/ServiceDesk

2023-04-13 10:11:48,582 ThreadPoolAsyncTaskExecutor::Thread 29 ERROR fsilvera 611x810014x1 1d5strq 192.168.0.11 /rest/plugins/1.0/com.atlassian.jira.migration.jira-migr
ation-plugin-key [o.e.g.b.e.i.dependencies.startup.DependencyWaiterApplicationContextExecutor] Unable to create application context for [com.atlassian.jira.migration.ji
ra-migration-plugin], unsatisfied dependencies: none
java.lang.NoClassDefFoundError: com/atlassian/servicedesk/api/ServiceDesk

[Hana Kučerová]

Hi @fsilvera ,

thank you.

It is strange that the errors are connected to Service Desk - was Jira Service Desk / Management product formerly installed in your instance?

Anyway, I think it will be the best to create migration support issue directly to Atlassian to help you with this.