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Microsoft 365 Shared Mailbox

We are testing the app and we would like to link our Outlook Shared Mailbox with Jira Cloud for Outlook (Official).
Do you know if it's possible?
We have a current email account wich is the primary and a Shared Mailbox (in Microsoft 365).
We've seen that the primary one works correctly with the Add-in but the Shared's one doesn't detect this Add-in.
We wait for your information.

2 answers

1 accepted

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Answer accepted
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 19, 2022 • edited

Hi @Regulatory Arogreen ,

there are quite a number of posts in the community to date on the use of shared mailboxes. I have seen post with mixed results but ultimately everyone of them seems to result in issues. So my guidance is to avoid the use of shared mailboxes. I encourage you to use the search bar and enter shared mailboxes and preview some of the issues that you will run into.

The following should get you started on your research - Shared mailbox 

0 votes
Eduardo Vasquez Garcia
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 16, 2023

A mi igual me ocurre lo mismo.

Con Thunderbird ingrese las credenciales pero al momento de enviar correo por smtp a pesar de tener correctamente las credencial el correo no lo envia.




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