Method to add ticket location

Alexandra_Groza
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 16, 2024

Hi,

We're just implementing the ticketing system through Jira cloud and it would be very useful to have a way to automatically generate ticket location so teams across the globe can quickly pick up the most urgent issues.
I have two methods i can think of now:

1. A way to automatically import users location when syncing with Entra

2. Have an option to generate a dynamic column in the queues depending on IP

Which one do you think it's more doable?

1 answer

1 accepted

0 votes
Answer accepted
Jeroen Poismans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 16, 2024

Hi there and Welcome to the Community!

There are some services online where you can make a REST call with an IP and you get a JSON with geolocation data as a response.

Example, this one is free:
https://ip-api.com/docs/api:json

Request:

http://ip-api.com/json/24.48.0.1

Gives this response:

{
  "query": "24.48.0.1",
  "status": "success",
  "country": "Canada",
  "countryCode": "CA",
  "region": "QC",
  "regionName": "Quebec",
  "city": "Montreal",
  "zip": "H1S",
  "lat": 45.5909,
  "lon": -73.5655,
  "timezone": "America/Toronto",
  "isp": "Le Groupe Videotron Ltee",
  "org": "Videotron Ltee",
  "as": "AS5769 Videotron Ltee"
}

 

From Automation you could do this request on issue create, capture the response, extract what you want and put it in a field on the created ticket. Pretty cool :-) 

Jeroen

Alexandra_Groza
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 19, 2024

Thank you,
We decided to import the location attribute from Entra 

Retrieving location from public IP was not an option anyway

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events