Method to add ticket location

Alexandra_Groza
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May 16, 2024

Hi,

We're just implementing the ticketing system through Jira cloud and it would be very useful to have a way to automatically generate ticket location so teams across the globe can quickly pick up the most urgent issues.
I have two methods i can think of now:

1. A way to automatically import users location when syncing with Entra

2. Have an option to generate a dynamic column in the queues depending on IP

Which one do you think it's more doable?

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Jeroen Poismans
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May 16, 2024

Hi there and Welcome to the Community!

There are some services online where you can make a REST call with an IP and you get a JSON with geolocation data as a response.

Example, this one is free:
https://ip-api.com/docs/api:json

Request:

http://ip-api.com/json/24.48.0.1

Gives this response:

{
  "query": "24.48.0.1",
  "status": "success",
  "country": "Canada",
  "countryCode": "CA",
  "region": "QC",
  "regionName": "Quebec",
  "city": "Montreal",
  "zip": "H1S",
  "lat": 45.5909,
  "lon": -73.5655,
  "timezone": "America/Toronto",
  "isp": "Le Groupe Videotron Ltee",
  "org": "Videotron Ltee",
  "as": "AS5769 Videotron Ltee"
}

 

From Automation you could do this request on issue create, capture the response, extract what you want and put it in a field on the created ticket. Pretty cool :-) 

Jeroen

Alexandra_Groza
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May 19, 2024

Thank you,
We decided to import the location attribute from Entra 

Retrieving location from public IP was not an option anyway

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