Message Custom Field

[Zekai Huang]

Hi all, 

I am trying to display some sorts of warning message in our JSM and tried below solution without luck. 

1. ScriptRunner Behavior feature: we are told that it's not compatible to JSM cloud. 

2. Message Custom Field: it works with default value, but there doesn't seem to be a way to update the value via automation, unlike other regular custom field. 

I also wonder what's the main difference between Text Field(Read Only) and Message Custom Field.

Thank you,

Zekai

[Trudy Claspill · Accepted solution]

Hello @Zekai Huang 

This is what the product documentation says:

Message Custom Field (for edit)

A custom field whose default value will be displayed as HTML or as rendered wiki markup in OnDemand on an 'Edit' screen.

Message Custom Field (for view)

A custom field whose default value will be displayed as HTML or as rendered wiki markup in OnDemand on the 'View' screen.

Text field (read only)

A read-only text label. Only possible to create values programmatically (Used internally for imports from Mantis). Maximum of 255 characters.

[Zekai Huang]

Thank you, Trudy, my question isn't clear. Does it mean Message Custom Field is default value only and can't be updated like Text field?

[Trudy Claspill]

Correct. The Message Custom Fields cannot be updated through Automation Rules.

[Zekai Huang]

Thank you, Trudy. 

[Trudy Claspill]

You're welcome.

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