Merging non google apps user with google apps user

I've got several users that have been using Jira for many months. I just turned on Google Apps with Jira.

Now, when I log in with my Google Apps ID, I cannot get access to my non google apps work. Basically Jira sees us as two separate users.

I would like to somehow get rid of my non google apps ID and just have my google ID. Is there a way to merge the two somehow?


1 answer

1 accepted

Hi Brad,

As google apps integration is based on email address there isn't a straightforward way to do this. Essentially what you'll be doing is migrating data from the old user to the google apps user.

Migrate all data from to

You will need to search all issues for (by reporter, assignee etc) and once the search returns the results you will need to bulk edit them to the new user i.e.

For each of the above search results

Tools > bulk edit > all n issues > select the column checkbox, for all issues >Next> edit Issues radio button >Next>accept

- Change the default assignee for any component

- Change the project ownership (Project lead) for any projects

- Change the project role and group memberships to the new user name

- Make sure in any of the notification scheme, the user is not explicitly added as user

- Change any filter subscriptions from old to the new user. Note this can only be done by the user by logging in.

- Share any dashboards that had so that can re-use it.

After this you'll go into the user management section and remove the old users application access as well as remove that user from any groups they are a member of.

Sorry there isn't currently an easier way to handle this. We're working on adding that functionality here: Please vote on this issue and watch it for future updates.



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