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Market place for JIRA: Method not allowed with this referer

When I link to "Find new apps" in Jira or Confluence, I see next information 
"Oops! Looks like something went wrong while initializing. 

  • Method not allowed with this referer


What could be the problem?

6 answers

Hi, the same happens to me.

3 votes

Hi Community,

I found an example of a user with this issue in the Cloud support queue, and the issue was with a Google Extension named UMatrix and also an Ad Blocker add-on they were using in their browser.

Could you check if you have any ad blockers? If that's not the case, then you can try disabling all of your add-ons in your browser. See if the issue goes away. Then you can re-enable them one at a time until the issue returns.


Fabian Alfaro

This error concerns the HTTP header Referrer-Policy.

In my case, the Private Internet Access VPN plugin caused the error. The solution was to de-select the "Disable website referrer" option in the plugin's settings. I also found that

  • turning off the VPN plugin eliminated the error, but adding Jira/Confluence to the whitelist did not. Evidently, adding sites to the whitelist does not bypass all functionality of this particular plugin.
  • disabling Nano Adblocker and Nano Defender had no effect on the error from Jira/Confluence, so the VPN plugin was the sole offender.

In brief:

  1. Find the setting or plugin that is preventing the browser from sending referrer information in the http response header.
  2. Change the setting or de-select the option to disable refferer information—or in other words, make sure the browser allows referrer information in the header from Jira/Confluence.


Like # people like this

Yeah Same here! Really Annoying. I have been scouting the internet for a solution. Seems a ticket would be the right answer. I am also on Cloud. 

Had this issue too using Brave browser. 

Disabling shields for the site fixed it...

0 votes
Deleted user Mar 27, 2020

I have disabled an Ad Blocker and it worked. Installed what i need and enabled it again :)

0 votes
Anton I'm New Here Oct 20, 2020

Same error when integrating with GitHub.

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