I create new issues in project from email, but I want to 'map' (make relationship) email with a user in JIRA.
Let me explain, I have one user 'A' in Jira with email 'email@example.com'. I want that if this user 'A' send email to a project, a new issue is created in which reporter is her jira user.
It is possible in Jira? Where I can configure this mapping email - username?
Thanks in advance!
@Thomas-S, the built in functionality is good for creating a single user account based on incoming email address if that address is not already registered. They are many cases beyond this that won't work, which is where JEMH comes in.
One case JEMH covers include alternateID providers, a way to manipulate how JIRA userIDs get created, if a simple 'email' name is not acceptable/appropriate (like, what happens when the same user changes email provider?).
Another is when, in an LDAP enabled environment, users emails come literally from the same person but via different systems that use different LDAP proxyAddresses. Default handling in JIRA would then create new emails for each unique address. JEMH (in 1.3) can interrogate LDAP to determine a proxyAddress match, and correctly associate the incoming email with the pre-existing user.
yes, you're right. But JEMH is not for free. If we would buy it, we would have to pay thousands of dollars. You have to think about, if the functionality of Jira is not enough, if this is worth it for your company. This is just another example for a commercial plugin with functionality, one would expect from Atlassian.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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