Mail handler for Exchange Online (office365) mailbox - ADFS authentication

We are in the move of mail towards Office365 Exchange Online

Several jira instances are configured for mail handlers reading mailboxes via IMAP/POP

Given we have:

- Exchange Online

- ADFS 2.0 in front

Applications need to be configured to authenticate and connnect to the mailbox

The connection or IMAP or POP protocol is not an issue

The authentication is a puzzle, wonder what Atlassian can do here

This seems to be a good starting point:

But you may already have (proactively) made progress in the ADFS authentication area or know of parties who have.

Please let us know.

3 answers

1 accepted

With an IMAP connection over port 993 (firewalls!) the jira servers should be good to go, even when ADFS is in front.

Hi Carry

I'm not quite sure, but since the authentication method requires user@domain + password, using app. perspective, the process seems to be the same. The differences seems to be in a high level (AD + ADFS service level).

Anyway, perhaps the following link could be useful to understand my point.


Paulo Renato

Hello Paulo,

Thank you for your reply. I know that page and it does maybe provide a solution if we start using federated accounts indeed for jira mailbox handlers.

This too may be of help: checkout


Carry Megens

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