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Hi All,

Does anyone have any recommendations on apps/add ons to Jira to pull MI. For instance something that can show tickets raised/closed/time to resolution etc that have manipulatable date ranges and also can easily be pulled off as nice looking reports?

Thank you in advance!

Jack :)

7 answers

2 accepted

3 votes
Answer accepted
Riley Venable (Atlas Bench)
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 24, 2023
Yes, there are several apps/add-ons for Jira that can provide customizable reports, including pulling metrics such as tickets raised, closed, and time to resolution with adjustable date ranges. Some popular options include eazyBI, Better Excel Exporter, and Tempo Timesheets. It's recommended to explore different options and choose the one that best fits your specific needs and requirements.
0 votes
Answer accepted

Hi @Jack Charnley 


eazyBI for Jira allows you to easily create reports and analyze Issues created and resolved and see their average or total Time to resolution. You can further categorize these Issues by Projects, Assignees, Priority, Issue Types, and a lot more.


You can check out and click around our Demo account to see what kind of reports can be created in eazyBI:

You can also check out the Training videos in our documentation to get started on the right path:


If you need any assistance starting up, feel free to reach out to us:

Thanks @Riley Venable (Atlas Bench) for suggesting us!


Nauris / eazyBI support

Hi @Nauris Malitis , thanks for this.

Couple of questions surrounding EazyBI.

First of all, looks and sounds great. I just wanted to check. Playing around in your demo site, it has a lot of stuff on the dashboards. Are the Dashboards configurable so can you add and remove different widgets? is this all explained in the training videos on the link you sent? 

Secondly, when looking in the 'analyze' tab, can you export these reports to PDF or is it case of moving it to the dashboard and then exporting from there?

Kindest regards,


Like Nauris Malitis likes this

Thank you @Nauris Malitis 

I have gone for the 30 day Trial as it sounds like it will do everything I need, and then providing I can do everything, will likely stick with you. If I need anything else I will be sure to give you a shout.

Kindest regards,


Like Nauris Malitis likes this

Hi @Nauris Malitis hope you are well.

Quick question, if I have organisations setup in JIRA, is there a way that I can report on information for each organisation? I can't seem to see it as an option when I am creating a report in my list of dimensions.


Like Nauris Malitis likes this
3 votes
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Mar 28, 2023 • edited Apr 11, 2023

Hello @Jack Charnley 

As an alternative , I guess you can try Time in Status  for Jira Cloud (developed by my SaaSJet team) with 7 types of status time reports can help you with this. 

For example The Time in status report shows how long an issue has been spent in each status.

The Assignee time report displays how long it takes each team member to solve a task.


Also, you can export a report as XLSX or CSV files for further analysis.

If you have more questions, please let me know.

Best regards, Valeriia

1 vote
Hannes Obweger - JXL for Jira
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Mar 24, 2023

Hi @Jack Charnley

@Riley Venable (Atlas Bench) is correct that there are several options available in the Marketplace.

if I may offer a concrete recommendation, from what you describe, I believe you'd like the app that my team and I are working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a number of advanced features, including support for (configurable) issue hierarchies, issue grouping, sum-up/roll-up calculations, and conditional formatting. With these, you can build reports like e.g. this one in just a couple of clicks:


You can also work on your issues directly in JXL, trigger various operations in Jira, or export your data to Excel or CSV in just one click. JXL is super easy to get started with: You really only need to provide a JQL expression or filter to define the scope of your sheet, and off you go.

Any questions just let me know,



0 votes
Bloompeak Support
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Mar 31, 2023

Hi @Jack Charnley

As an alternative, you can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the online demo link, you can see it in action and try without installing the app.

  • This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).
  • You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
  • Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
  • You can set different duration formats.
  • You can export reports in CSV file format and open them in MS Excel.
  • You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
  • You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a free solution, you can try the limited version Status Time Free.

Hope it helps.

0 votes
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Mar 27, 2023

Hi @Jack Charnley 

You can try out our plugin,

Time in Status Reports 

The add-on provides the time in each status for the entire lifecycle of the issue, based on the date range, assignees and multiple other filters.

Also you can group your statuses to create your own resolution time.

Disclaimer : I work for RVS, the vendor for this app


Hi @Rahul_RVS_Support

Is this app works on Jira server, or just cloud?

Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Mar 28, 2023

Hi @Omri 

This particular app is for cloud only.

However, our flagship app, Agile Tools, is available for all the environments.

Agile Tools : Epic Tree, Links Tree, Time in Status & Worklogs

This app contains all the features of Time in Status Reports and a lot more like worklogs reports, issue hierarchies etc

Do try it out. It will definitely help you manage your projects better.


0 votes
Pablo Vergara (Appfire)
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Mar 27, 2023

Hi @Jack Charnley

Appfire's solution Reports and Timesheets for Jira could also be a solution that will fit your needs. Please take a look at for more information about the product.

In the future, if you have any queries or issues with any of our Appfire products, please feel free to signup and raise a support request with us using the below link. We will be happy to connect and assist you further.

Signup Link:


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