Lots of JS errors in Jira during issue preview

I've been experiencing some intermittent degraded functionality when using Jira lately and am wondering if its some combination of chrome plugins or just my bad luck.

 

When I click on a case in my Jira board and the preview window opens, it stays "greyed out" (loading).  The following JS errors appear in the console: 

Uncaught TypeError: Illegal invocation
at Function.isPlainObject

There are also a lot of the following:

RPC: request rejected (bad origin) ...

 

The issues seem to stay for a couple days, and then go away, and then come back, etc.  I've cleared application cache for the domain numerous times, it doesn't seem to have a clear impact.

3 answers

1 votes

I am experiencing this as well. One weird thing I've observed is that the issue preview content initially never appears, but if I resize the window the content appears along with a load of errors in the console. I have tried reloading, disabling cache, logging out and in again, but to no avail. Opening the JIRA instance in a Chrome incognito windows works, however.

 

Screenshot from 2018-01-16 14-08-27.png

Simply by temporarily disabling my Redux DevTools extension seems to fix the issue. (Though curiously, re-enabling it again everything seems fine - at least for a while)

If it works in incognito it may indicate some extension is causing issues.  

Disabling the redux extensions works for me too. Using the whitelisting option in redux extension to not include JIRA does not work. The extension must not be present at all (disabled) and then I have to reload the page. So, my guess is the hook the extension places in the page is causing the issue.  If you enable the extension later the hook does get engaged so it works.  Must be something non-standard with the way the redux actions are being used since many sites use redux and this is the only one that has an issue with the extension that I know of.

0 votes
Gaston Valente Community Champion Jan 09, 2018

Hi Joel, are you using cloud or server?

cloud i think?, [ourdomain].atlassian.net is the domain

Gaston Valente Community Champion Jan 09, 2018

Ok, are you on a corporate network that uses some kind of cache or proxy?

Can you try by disabling the browsers cache? in chrome you can find it  here:

Screen Shot 2018-01-09 at 13.43.34.png

Hope it helps

Yeah i'm on a corporate network, but i recall the issue happening at home as well.  Caching is disabled.

I disabled all extensions and the problem went away.  Then I re-enabled all my extensions and the problem... still went away.  Something screwy is going on with my browser.

@Joel Collins The disable/enable extension thing is consistent with what @skube writes in a comment above as well. I'll try that as well.

Also happening for us, but only for some users. Persisted through log out/log in.

 

Sorry for posting, didn't see that this wasn't a normal message board, but a StackOverflow like QA thing. That was supposed to be a comment.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot