Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Looking for web based problem processing

Ml Ml I'm New Here Nov 11, 2020

Hello,

we are a small ISP and need some sort of "Problem Process Managment".

The goal would be that the technical engineers design a workflow/process to fix a customers internet connection (is the cable plugged in, does it have power, what do the error lights say, have you tried turning it off an on again, etc..)

The 1st level should then process that customers case with the workflow and be able to share the current state of the problem/process with the 2nd and 3rd level engineers.

Is there a jira product which can do this? Can you point me to a specifiy page/resource/video?

Thanks,

Michael

2 answers

@Max , thank you for the article! Very usefull table with description of fields.

My colleagues often ask me about this information!

0 votes

Hello, @Ml Ml !

Welcome to the Community! 

Of course Atlassian stack can help you:

- for Customer-portal and 1st line(2nd line) support you can use Jira Service Management (Jira Service Desk);

- also you can set up knowledge base in Confluence (here you can find recommendations about using Jira Service Management and Confluence together);

- for 3nd line support you can use Jira Core(for non-agile teams) or Jira Software(for agile teams).

Each product available in Server*, Data Center and Cloud.

Feel free to contact! Out Community ready to help you.

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you