Log of outgoing Jira emails

Hi there.

Is there any place where I (as a system administrator) can go through the list of successfuly sent emails from Jira?

Some workers report not getting the some important notifications from Jira. I tried to verify that information, so I looked for the outgoing mail log. I found the atlassian-jira-outgoing-mail.log, but it shows only warns and errors. I can't seem to find any log or registry of all successfully sent mails, therefore I can not verify if users just missed the mails (spam folder maybe), or if they realy did not receive it.

5 answers

I'd love to see an verbosity option which just shows me subject line, recipients, timestamp, and perhaps sender on a single line in that log for a successfully sent mail.   I certainly don't need the message body.  We generate a tremendous amount of mail and running in debug mode full time is not an option for us.  Currently it is very difficult to determine if missing mail is a user issue, an SMTP issue, or a JIRA Issue.

1 vote
Henning Tietgens Community Champion Jan 15, 2014

Did you enable the logging for outgoing emails? Take a look into the Logging and Profiling admin section.

Yes. Logging is on, debugging is off.

Henning Tietgens Community Champion Jan 15, 2014

If you turn debugging on, you will see all emails (and get a lot log entries :-))

I have turned debugging ON.

It worked, but after few hours it turned off by itself. I turned it back on, it worked again, and it turned off again after a while. It seems like there is some timer on debug email logging...

you may wanna look at


Sorry for the late reply.

We had a similar isssue and wrote a plugin for compensation. You can now see in the issue who has ben notified.


That looks very promising!

When will the plugin become paid?

Gishnu I'm New Here Oct 02, 2018

Is there one available for the cloud version

Wow, that plug in is awesome. Just installed it. Only shows activity going forward, as expected, but works well!

You'll want to look for SR-247.

Could you please explain what is SR-247? I tried to look for such issue in atlassian jira, but didn't find any.

We have the same question.  We really need to log sent emails (for auditing) but with normal email logging turned on the only thing in the log files are errors.  Turning on debugging is far to verbose.  Another very curious thing is that I am seeing incoming error message in the atlassian-jira-outgoing-mail.log

2014-12-10 13:39:23,206 WARN [JIRA_SVC_Incoming] QuartzScheduler_Worker-2 ServiceRunner    jira@acxiom.com Unable to extract text from MIME part with Content-Type 'multipart/related;

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