Hi Shannon,
Does this issue continue when using a different browser? Do you have any extensions/add-ons that would interfere? Such like ad-blockers, javascript blockers and others? Try clearing your cache also.
One other thing to mention is to see if you are able to login off the current network you are working on. This could/might be related to how the router is passing the information to you. We do apologize for the incovenous.
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