Loading bug templates by Jira automation

[asadiq]

Is it possible to load the bug fields / templates using Jira automation?

Any help is greatly appreciated.

[Kate Pawlak _Appsvio_ · Accepted solution]

Hi @asadiq

Reading your comments, I see that you want to have a predefined value in the field when you open Create issue dialog. To achieve it, you need to use an addon. For example, our app: Issue Templates Agent. You can define templates and your users can use them during issue creation.

If you use Jira automation, first of all you need to have an issue in Jira. So you can create rule: Issue Created > Edit issue. But in this case, this field will be empty on the Create issue screen.

[Marc - Devoteam]

Hiv @asadiq 

Please explain your thoughts on this and what would this help accomplish and how.

Do know that automation can't trigger on an issue before the issue exists in the system, there is no validation option via automation on a non existing issue.

[asadiq]

Hi Marc

Thanks very much for making it clear that automation only helps once the issue has been logged into Jira whilst loading the fields to log the issue doesn't look like an option.

[Marc - Devoteam]

Please accept my answer as a solution, if my answer helped to solve your request.

This will help other community member trying to solve the same.

[Marc - Devoteam]

Hi @asadiq 

This would require an app or a specific screen with specific fields with default field information.

If you use fields, that are now default system fields, like Description, make sure to have an automation that copies that information after field creation.

This to simplify search in later stages.

Otherwise, look at apps on the marketplace, that offer issue templates options

[Jack Brickey]

Hi @asadiq , could you please explain in greater detail what you are trying to accomplish? It is difficult to give you a good answer based on the information you have provided.

[asadiq]

Hi Jack

If tester needs to raise a bug, every time one has to fill out the following details.

Reproduction steps

Expected behavior:

Actual Behavior

Version

Environment ..........

Most of the times, the above fields need to be filled out every single time we need to raise a bug. I am wondering if there is an automated way to achieve this (without add on/ extensions).

[Jack Brickey]

Hi @asadiq ,

So it is odd that you want to circumvent required fields. At least that is how I am reading your last reply. What you are saying is that if a tester wants to raise a bug they must fill in specific fields which makes perfect sense. Using automation to fill in this information defeats the purpose of asking the tester for said information. With that said, I would recommend one of the following:

1. not making the fields required
2. setting default values for the fields
3. using automation to populate the fields. the rule becomes the template.

[asadiq]

Hi Jack

I think I couldn't make it clear what I want.

I want to have the predefined template of fields not the bug info.